S&M (Hosiery) Co. Ltd stands by the products it makes. We believe in quality and we will not be happy until you are. So, if our products have failed you in any way, please return them and we will either exchange them or give you your money back.
Please email us at firstname.lastname@example.org within 7 days of receiving the item, requesting an authorisation code. Then send the item to the Returns Address below, including the receipt, your details, authorisation code and requirements.
S&M Clothing (Int'l) Co Ltd
Newby Road Industrial Estate
The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods.
If you wish to return an item, it must be in a condition that allows it to be re-sold. All items must be returned with all relevant packaging and tags. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is in any condition that we deem renders the item un-saleable.
You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification.
To cancel any item, you can e-mail or write to us within seven working days of the day following delivery of your order being made, quoting your order number.
You must take reasonable care of the item, retain all original packaging and must not use them.
Any costs incurred in returning the item are the responsibility of the customer.
We will refund within 30 days of your cancellation. A full refund will be given for items returned to us within this period, items not returned will have the direct cost of retrieving the item(s) deducted from the refund value.